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City Archives in New Orleans, Vancouver, and Victoria: A Critical Review

by Alexandra Sarkozy,
University of Michigan School of Information

What works and what doesn't in the websites of city archives? Archival research into local history could get easier with the Web: Most physical archives are known to very few people, and have access and use restrictions; but websites are accessible to anyone, any time. Local archival institutions can use the Web to publicize their services to a wider audience, and to present their cities’ rich histories to the world. University of Michigan graduate student Alexandra Sarkozy crticially reviews the websites of three city records repositories: New Orleans, Vancouver, and Victoria.

Purpose and Mission of Archives
The purpose and mission of each of the three archives is very similar, which makes sense because they contain similar holdings and are maintained by like-minded organizations. The website of the archival repository containing the city archives of New Orleans, the Louisiana Division of the New Orleans Public Library, did not post a formal purpose or mission statement. However, it did say: "The Louisiana Division houses the New Orleans City Archives, the official repository of the records of New Orleans municipal government (1769-present), as well as a wide variety of non-archival manuscripts and special collections." The quality and comprehensiveness of the site would imply that the repository is intended to serve the community of interested users, as well as providing as much information about the archives as possible.

According to the Vancouver website, the "City of Vancouver Archives, a division of the City Clerk’s Department, is responsible for acquiring, organizing, and preserving Vancouver’s historical records and making them available to the widest possible audience."

Victoria’s archival mandate is very similar to the Vancouver repository’s mission. A general segment from the website reads as follows: "The purpose of the Victoria City Archives is to identify, acquire, preserve and make accessible archival material in the form of civic and private records documenting the history of the City of Victoria."

All three repositories have similar-sounding missions to preserve city records and make them available to amateur and professional researchers alike.

Primary Clientele of Each Repository
The primary clientele of all three archives seems to be genealogists, a conclusion I base on the large amount of content on each site dedicated to how the archives can aid these researchers. Historians and scholars use the archives as well; there are universities in all three cities. However, none of the websites appear to be directly advertising their services to historians; rather, they are gearing the presentation of their holdings and services to the general public and to their perceived users, the most active of whom are conducting genealogical research.

Of the three websites, the New Orleans repository’s site provided the most information about their collections for potential scholarly research. Many of the very detailed and interesting descriptions of its holdings associate an indexed series to a significant historical event. Neither of the descriptions of holdings for the other two repositories bring up any "exciting" histories of the respective cities. On the other hand, all three websites conspicuously emphasize the location and description of holdings that are useful for genealogical research, including "how-to" pages for finding documents for use when patrons visit the repository. All three websites are designed for a primary audience of genealogical researchers, people looking for information about buildings within the city, those who have donations to make to the archive, and the general citizenry. The Vancouver and Victoria archives both have special sections of their websites dedicated to records about historical use of land. Vancouver’s archive describes holdings that help researchers find out historical information about houses and buildings in town and the residents who lived there; Victoria’s site describes holdings that are interesting to researchers looking for environmental assessment and social geography purposes.

Useful Information at Each Website
All three websites are fantastically comprehensive and fun to browse and explore. All provide descriptions about their holdings detailed enough for the potential user to browse to determine what the repository’s holdings have to offer for their research purposes, as well as contact information for the archive, a brief history of the repository, and exhibit information. Each provides some information that the others do not. Vancouver’s archive offers annual reports about the functions and finances of the archive itself, as well as links to local community resources and organizations that citizens might find useful. Both New Orleans’ and Vancouver’s sites offer functionality that allows browsing users to search by keyword for potentially useful series and documents. In addition, the New Orleans and Vancouver sites provide not only a description of current exhibits and projects at the physical repository, but also hyperlinks to some of the more interesting photos and documents on display. Victoria’s site does not offer such links. In this category of useful information, the New Orleans repository is miles ahead of both Vancouver’s and Victoria’s. The site contains hyperlinked indexes created by archive staff members to extensive, detailed descriptions of document series as well as narrative descriptions that put the series into historical context. Furthermore, the site oftentimes provides photographs along with the text. The actual archival descriptions of the holdings are also much more detailed, providing the user with more information with which to start his/her search.

 

Missing Information
Though the New Orleans repository’s site has more detailed descriptions and was much flashier than either of the Canadian sites, what it does lack is a quality site map to use to jump around the site. The site is very complex and has a lot of pages; however, without a logical sitemap, I had to keep hitting the back button to return to the opening page's navigation bar. Both Vancouver and Victoria’s sites were laid out so that a user did not need to go back more than once to get to the sitemap on the first page. Also, a "How to use this archives when you get here" page like those on the Canadian sites would be helpful for the New Orleans site, and would probably save the archive staff time and energy getting researchers started on their searches.

I was hoping to see some search functionality at the Victoria site, but at this point there is no way to search the database of holdings to do preliminary searching on a topic of interest. Searching via the website could save the staff some time and money if the users were able to compile a preliminary list of series and documents that they think are going to be helpful for their search, as well as additional information for the archivist during a reference interview. At both of the Canadian sites, I hoped to see more photos as well, but perhaps that’s only because I was comparing them to New Orleans’ media-rich site. Both Canadian sites provide all the information I expected in an easy-to-navigate manner. If an archive can afford to spend a lot of time and money on their website (like New Orleans), that’s great. But I feel that all three sites were very complete and useful, whether they have a lot of multi-media or not.

Evaluation of the Websites According to Content, Services Offered, Ease of Use, and Navigation
Since I’ve compared each site’s content offerings in the previous sections, I’m going to use this section to concentrate on the services offered by each repository, as well as each site’s architecture and ease of navigation. The three repositories offer varying types and degrees of services. All of them offer reference services, photocopying, and some form of brief written inquiry response. However, the repository in New Orleans once again wins the race in terms of services offered. This is due mostly to the fact that they are housed with a larger collection of historical materials dealing with the entire State of Louisiana that provides much more information for genealogical researchers. The New Orleans site has many more indexes, more literature to aid searching, and additional search tools (online and in the repository) that facilitate finding the right information more quickly. The New Orleans Repository also offers a fee-based service in which it answers inquiries to several clipping files it keeps, as well as document retrieval services.

Vancouver’s archive offers free visitor parking and wheelchair access. It has in-house finding aids as well as self-serve microform machines in the reading area. The staff briefly answer written inquiries, but will not do research for users. To aid researchers, their site links to several organizations offering freelance historical research services that might help patrons with large research projects.

The website for Victoria’s repository did not list any services outside of photocopying, inquiry response, and parking.

The area where New Orleans’ site falls short is in ease of use and navigation. The extreme simplicity of navigation and use of both Canadian sites made them very easy to browse. The pages loaded quickly because graphics are used sparingly. Both pages made good use of white space. The architecture of both sites was very simple and elegant; it was nearly impossible to get lost. In addition, both Canadian sites also appear to be very easy to maintain, another important aspect to good website design. Though the New Orleans site contained the most comprehensive content, the design of Vancouver’s and Victoria’s sites made them easier and faster to use.

I feel all three sites I reviewed are well-maintained, informative, useful, and delightful to explore. I wanted to visit each repository after looking at their WWW presence, and perhaps someday I will.

Websites discussed in this article

New Orleans Public Library: City Archives and Louisiana Division Special Collections

City of Vancouver Archives

City of Victoria Archives


Originated: 10/29/99 | Maintained: si.cn@umich.edu
URL: http://www.si.umich.edu/Community/connections
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