Desktop

SI Computing offers an array of support services. In addition to installing and maintaining office machines for faculty and staff members, SI Computing staff will install laptops, home machines, and configure special equipment such as Cable modem or xDSL configuration, wireless adaptors, ISDN lines and teleconferencing hardware. Any machines that are to be sent home with faculty and staff are required to be set up in room 400, West Hall; if problems occur after the machine has been configured, the machine must be brought back to the office for repair. Telephone support is available during normal business hours. Limited on site help is only available with the approval of the manager when the workload makes such time possible.

Servers

SI maintains a variety of servers in order to support the wide-ranging and variable set of applications, clients and servers needed by School affiliates. The SI Computing staff provide these services at the request of the faculty and staff and will make efforts to meet all requests or offer similar services. Members of the School community are encouraged to seek out the advice and aid of the staff of SI Computing early in the process of selecting software and hardware configurations that are compatible with the current and projected computing environment. More information on the status and configuration of those machines can be found on the Servers at SI page.

Databases

SI Computing supports database environments on the Mac, Windows, Linux and Unix platforms. Currently SI Computing supports PHP/MySQL on Linux and ColdFusion/Access on Windows. Additional options may be available. Contact si.computing@umich.edu in order to get additional information on SI database servers or the ITCS Oracle database alternatives.

Equipment Checkout

SI has a collection of digital and analog equipment available for short term checkout. At the managers discretion some of these items are made available for longer term checkouts. Reservations should be made at least 2 business days in advance by emailing si.computing@umich.edu, calling 936-7255, or by stopping by the office. Students and affiliates must have the permission of an instructor or senior staff member. Certain equipment types have many reservations and SI Computing will try to honor all requests. Please be sure to return equipment on time.

Classroom support

There are 3 main classrooms located in the West Hall suite of the School of Information, rooms 311, 409, and 431. Facilities descriptions may be found at Classrooms at SI. The SI Computing group provides support for the technology needs of the equipment in the rooms. The SI Facilities manager handles non-technology issues.