SI 647: Information Resources and Services

Acquaints students with representative sources of information in all formats as well as with delivery methods for services and systems in a variety of information environments. Emphasizes the dynamic nature of contemporary provision of information service and the importance of understanding users' information needs and behaviors. Resources considered include all formats and delivery methods: print-based, vended online services, Web-based resources, Internet search engines, CDs/integrated media, large data files, digital libraries, community networks, GIS, knowledge management systems, etc. Students study a representative sample of resources and services and their applications.

Covers understanding users' information-seeking needs and behaviors and meeting those needs through both human-based/face-to-face and technology-based services, through direct or intermediated provision of information, as well as through education and training activities; evaluation of such resources and services; preparation of information resources; management issues; current developments, trends, and future research. Format is lecture and discussion, with students using actual reference questions for searching practice and to demonstrate mastery of the material. Students may work with a single partner to develop Web-based or other information resource or service plans.

• Learn about the information needs, information resources and delivery mechanisms available in both human and technology-based systems
• Study a representative sample of same and apply these sources to real-life situations
• Consider the on-going management and evaluation of systems and services designed to meet information needs
• Learn about likely developments and future research in this area