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Home > MSI Degree > Course Catalogue > Course Description
SI 422: Evaluation of Systems and Services
Any product -- whether a Web site, a technological system, or an electronically mediated service -- benefits from evaluation before, during, and after the development cycle. Too often, the people who use a product cannot find what they want or accomplish what they need to do. Products are more successful when they are developed through a process that identifies how the products will be used, elicits input from potential users, and watches how the products function in real time with real users. This course provides a hands-on introduction to methods used throughout the entire evaluation process -- from identifying the goals of the product, picturing who will use it, engaging users through a variety of formative evaluation techniques, and confirming a product’s function through usability testing and summative evaluation. Specific methods include personas and scenarios, competitive analysis, observation, surveys, interviews, data analysis, heuristic evaluation, usability testing, and task analysis. Students will work on group projects that focus on social computing applications.
Credits: 3
Term offered: Winter
Prerequisites:
Introductory Statistics
Home > MSI Degree > Course Catalogue > Course Description
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