Kellogg CRISTAL-ED at the University of Michigan School of Information


LISTSERV Discussion from Topic 2

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Tom Abeles
chaos02@tmn.com

The comments regarding the laundry list of skills requirements seems to be right on target. As a young professor, I was very enthusiastic about requiring or wanting my students to cram tons of interdisciplinary knowledge into their skulls -- lots of requirements. Later in life, I have found that the greatest and most important requirement is the ability to think and synthesize and adapt -- technology and the industry -- be it library science or chemistry have changed radically over the years. It is said that one person will have many jobs also -- so flexibility is the real key -- a good liberal education with the ability to know how to adapt.

The world is dynamic and changing. Ricardo Aroja has a song entitled Jesus verbo, no es sustantivo -- complex dynamics or chaos theory vindicates this as does process theology. In the post information age (yes post) flexibility is the key. My children of the Nintendo generation see and react differently to the world because they grew up in cyberspace's antiroom.

We need to concentrate more on capabilities for people to think and not on the subject matter which can be verified via traditional testing systems.

Major corporations have gone to schools of business and said -- forget the certification, that will be done on the job -- give the students skills and we will provide the context.

Education that certifies is NOT forward looking. You cannot certify for that which is not yet -- you can only certify the past because that is all you can measure. It is up to the student to certify themselves for the future. When we can stop thinking about certification, then true knowledge and learning will be in the front. Otherwise education is doomed to be a production line turning out CERTIFIED antiques.

Karen M. Drabenstott
Associate Professor, SILS
University of Michigan
Ann Arbor, MI 48109-1092 USA
Voice: 1-734-763-3581
Fax: 1-734-764-2475
E-mail: karen.drabenstott@umich.edu

Scenarios of Future Graduates

Our proposal to the Kellogg Foundation included scenarios of future graduates' jobs. Here are four of the five scenarios:

1. Rich works in the media department of a public school system in a mid-sized Michigan city. In addition to his responsibilities for a variety of traditional information sources (print, audiovisual, and so on), he is working with a group of students on a project to study Michigan history. Their specific aim is to look at the history of the mining industry of the Upper Peninsula. Using high-speed telecommunications links, Rich is able to connect his students with a number of unique resources at many sites in the Upper Peninsula: scanned images of rare documents, such as company records, photographs, newspapers, letters, and diaries, as well as oral and video histories made by people who worked in the mines. He is also able to allow students to consult and work directly with archivists and local historians via live video teleconferences. Their final project is a documentary video which incorporates many of these elements, and which is shown on the local public broadcasting station.

2. Edna is with a public library in one of Michigan's largest cities. Her work is with First Steps, a project designed both to bring together a number of resources in an easy-to-use fashion, and to raise awareness of the library among the citizens of the City as a place to start when they are faced with problems which involve information. She is the designer and maintainer of the First-Steps Web site, which is available via the Internet, and which provides access to a wide range of community-focused resources, such as census and economic statistics, government publications and information, legal information, and so on. A number of computers throughout the library are provided for use of the site and other information searching tools, and Edna is available for individual consultation in using and understanding them. As the web-site designer, Edna's responsibilities also include surfing through the Internet to find appropriate resources for inclusion as well as mounting local resources and creating new information products and systems. First Steps is discovered by a number of community and advocacy groups, and they are able to use the resources and information they find via the web and working with Edna to create proposals for local and state government for community improvement.

3. Diane works in a university/research library of one of the premier educational institutions in the state of Michigan. Although her office is physically located in the graduate library, she works all over campus. She interacts with faculty and researchers throughout the university as a member of a number of collaborative research teams. Not only does she provide general library and information support to these teams, she also acts as their technological consultant, and does discovery and organization of Internet resources for them. One of her teams is a large, cross-disciplinary group, geographically dispersed, which is studying the effects of deforestation on climate. They are connected by an information system which combines electronic mail, voice communication and sharing of data gathered from a number of devices at remote sites. This team is one of several at the University which has elected to make the results of their research known via electronic publication, and so the report they produce (a multimedia document containing video, data sets, audio commentary, internal and external hypertextual links as well as text) is never "published" in traditional ways. It becomes a knowledge resource which is really never finished. Commentary and annotations from the scholarly community are incorporated, and the document continues to grow and improve as time passes.

4. Kiesha is a free-lance cyberdesigner. In cooperation with a team of computing and networking professionals, she consults with corporations and other organizations to help them make their information systems more efficient and easier to use. For a recent undertaking, for a large corporation, she designed a ubiquitous computing environment. The building was rewired, and a speech recognition system was installed to provide hands-free operation for many frequently used resources and routine processes. The existing electronic mail system was upgraded and supplemented with a video and voice paging system (also speech-activated, with appropriate privacy features) which locates a desired person and opens a high-bandwidth channel for communication. This system extends beyond the headquarters building -- a number of senior executives and researchers expressed a desire to have their homes or other sites included, so satellite links were installed. In addition to providing a number of alternative methods of accessing both locally held as well as networked information resources, keyed to the needs of the users, Kiesha's system allows for rich and detailed collaborative work.

Are these scenarios realistic? Do they go too far? Do they not go far enough? How would you rewrite these scenarios? Have you envisioned other scenarios? Please share your scenarios of future graduates with us.

Karen M. Drabenstott
Associate Professor, SILS
University of Michigan
Ann Arbor, MI 48109-1092 USA
Voice: 1-734-763-3581
Fax: 1-734-764-2475
E-mail: karen.drabenstott@umich.edu

What Graduates Will Do on the Job

This week SILS faculty spent a day-long retreat brainstorming on several topics including what graduates will do in the distant -- and not-so-distant -- future. Here are some of our thoughts:

Let's add to this list.

Margaret Slusser
SLUSSERM@MUSIC.LIB.MATC.EDU

The discussion of a laundry list of skills is right on point, it has been the topic of many discussions in professional circles since I started college courses in the 1960's. Tom Abeles is also on point that the capacity to think, analyze and synthesize is as important as specific technical skills. It is true that we may be setting our sights too high, but we have to start some place. As someone who has received several college degrees, I would be the first to admit that they certify the experiences of the past, but I also have to note that they represent information transmitted and skills learned that are still proving valuable. What makes the programs valuable is what I have chosen to do with the education I received, not the exact content of the course work. You can use the information gained to serve as a building block for subsequent information or training. Perhaps we need to examine what courses in the old core curricula are still valuable and what have been replaced because of changes in the discipline?

Valerie Florance, Ph.D.
Director, Edward G. Miner Library
University of Rochester Medical Center
601 Elmwood Avenue
Rochester, NY 14642
(716)275-3364 fax (716) 275-4799
vf@medinfo.rochester.edu

Laundry List

Responding to Karen's report of the brainstorming session at SILS: I think it's a pretty comprehensive list, but without knowing what depth some phrases imply, it's hard to know what is/isn't covered. I added some annotations (at points marked like => ) to explore the breadth of the definitions.

Paul M. Gherman
Director of Libraries
Olin and Chalmers Library
Kenyon College
Gamibier, OH 43022
614-427-5186 voice
614-427-2272 fax
ghermanp@kenyon.edu

I would suggest that Diane will also have the assignment within the university to helping faculty redesign their courses to focus more on learning than teaching. As a librarian, she is charged as a change agent on campus to work as a team with computing center and media center personnel to help faculty move away from lecture centered teaching to inactive learning. Diane not only searches the net for information, but for teaching tools which have been developed by other faculty at other institutions which can be incorporated into course design. These tools use virtual reality, and other interactive means to learning. As a subject specialist, her new role is to be involved directly in the learning process within her subject discipline.

She might also be involved with many distance learners who do not actually attend the physical university. She will work with these students electronically, helping them access information from their homes.

Beth J. Shapiro
University Librarian - Rice University
Fondren Library - MS 44
6100 Main Street
Houston, TX 77005-1892
Tel: (713) 285-5290 Fax: (713) 285-5258

I can respond only to scenario No. 3 for the university library. We currently have such a person on our staff who works very much as you have described. She calls herself a "new age" librarian. Her work is primarily with humanities faculty and subject knowledge and expertise in the humanities has been essential to her success. We hope to create a similar position for the computational sciences (math, computer science, environmental studies, political science, economics, geology) where the librarian will be responsible for assisting users with data files (as opposed to text files).

Jeanne Tifft
Senior Information Advisor
USAID Central Research & Reference Services
Academy for Educational Development
Telephone (703) 875-4813 Telefax (703) 875-5269 JTIFFT@USAID.GOV

Academy for Educational Development (AED)
1875 Connecticut Ave. NW, 9th floor
Washington DC 20009-1202
Telephone (202) 884-8096 Telefax (202) 884-8400
JTIFFT@AED.ORG

Information Skill Set

My own experience since getting my MLS (in 1984!) has been that the only really useful course there was the one in administration, and that the most useful training sessions I have taken since then have been one in management and another in services marketing, neither offered in a library context. My most rewarded achievements have been for those which pushed the paradigm and had nothing to do with rules.

I have often wondered at the compulsion to find "theoretical foundations" that I've noticed surfacing repeatedly in library literature. To me it is so patently obvious that the appropriate model for library instruction is the Harvard MBA or MPA model of cases, that I wonder at never noticing it mentioned anywhere. (I'd love to know if anybody has gone into it at all.) The research and technical models (with a nod to Tefko Saracevic) are fine so far as they go and suitable avenues of specialization, as they are in the business realm too, but to my mind certainly not the be-all and end-all of professional training in the information field, which, like business, whether for-profit or nonprofit, encompasses the spectrum of organizational endeavour from the individual to the social to the technical. The skill sets required are therefore also just as broad. There are places in the information field not just for people who need rules or prefer solitary work but also for people who are good negotiators and visionary managers. I think the reason that the information field has perhaps drawn an excess of the former and an insufficiency of the latter is just that the training has a focussed on the type of research or technical approaches that appeal only to the former.

Karen M. Drabenstott
Associate Professor, SILS
University of Michigan
Ann Arbor, MI 48109-1092 USA
Voice: 1-734-763-3581
Fax: 1-734-764-2475
E-mail: karen.drabenstott@umich.edu

New topic -- Core Curriculum

It is February 16 and time to turn to our third major topic of discussion -- identifying the core curriculum for a new academic program that will produce the leaders to create, organize, manage, and apply new forms of libraries and information resources.

In winter 1993, our dean gave the following charge to a task force of faculty in the School of Information and Library Studies at the University of Michigan: "Is there a core of concepts, theory, skills, knowledge, experience, which provides the basis for a broader array of future-oriented professional practice in information systems and services, including but not limited to current forms of libraries?"

(Searching for answers to this question were the first steps that our faculty took toward launching the CRISTAL-ED Project.)

How would you reply to such a charge?

Anthony Debons
debons@lis.pitt.edu

Jim: As an "off-the cuff" response to your important E-mail I would say the "real" may be posited in an understanding as to what we mean when we allude to "information professional". In the study we did for NSF in 1980 there was not much consensus to be enjoyed -- even with the claim for an "operational definition." If we can't agree about what we are talking about how can we ever hope to get ahead of ourselves on this whole business? By the way, I like to think of myself as more optimistic than what the tone of this message may suggest. Meanwhile, I intend to read your message with extreme care because I think it is important ( no flattery intended -- just more communication!).

The above was in response to this posting from James Sweetland, sweetlnd@csd.uwm.edu:

I have been reading the comments with great interest. Re: the most recent list, re skills/competencies/etc. I may just be getting too old, but the full list in vol 2 (3) sounds not much different from earlier lists from the sixties and earlier about "librarian" competencies. Some of us may remember the job descriptions wanting several languages, experience in cataloging and reference, ability to work with people and books (and possibly computers, too), etc. etc. As I recall, some such lists were presented in the early days of affirmative action, to justify requiring master's degrees for librarians. And, as I also recall, in many places we were laughed at. And, in many places, we can no longer require such a degree. And, according to ALA's accreditation newsletter, the federal government is on the way to ceasing to accept ALA accreditation at all, since nobody really seems to justify requiring it anyway.

Joan Savage
joan_savage@isr.syr.edu

A late arrival to this discussion, I am a frequent user of databases and libraries, formally trained in biology, not information studies. I wonder if it is appropriate to speculate at this point what economic conditions might favor different emphases in curriculum and consequently where and with whom these future activities might take place. Down-sized businesses and a government with trillions in debt will surely induce many personnel to locate new employment niches. This is already true of federally-funded scientific research. Info studies have the methods to provide smoother transitions in these times -- personalized job re-training programs, and new-job identification, such as computer terminals in the state employment offices which give not only local, but national, job opportunities. Perhaps I am just jumping into the "market analysis" and "designing human-computer interfaces" categories of the Laundry List.

Ned Fielden
fielden@info.Berkeley.EDU

UCB Project Query

As you all are likely aware, the University of California at Berkeley is developing a new graduate school, the School of Information Management and Systems (SIMS). This school is an outgrowth of the School of Library and Information Studies but will have a broader base and a different focus than its predecessor.

As a former graduate (December '92) with a keen interest in the future of the school, I have been asked by acting dean Nancy Van House to compile a list of SLIS graduates (or similar programs from other universities) who are doing "non-traditional" kinds of work, and interview them develop a sense of the ways MLIS degrees are being used outside of traditional library settings, and to elicit suggestions and input regarding the curriculum of the new school.

The term "non-traditional" covers a lot of ground, some of it taking place in traditional academic and public libraries, and can include such areas as digital libraries, image databases, organizing and presenting internet resources (in gophers or web servers), developing search engines, the list can be very long. Besides the obvious need to test the range of the field, contacting some of these specialists is often more difficult than in library settings, where professionals are likely to belong to organizations like ALA and the network of connectivity is fairly strong.

My request to CRISTAL-ED subscribers is twofold: If any of you are engaged in non-traditional library work even as only a part of your work and are willing to offer me half an hour or so of your time in a phone interview, I would be most appreciative. This is a very open ended kind of interview, mostly there are broad questions about your own work, how your graduate training helped (or hindered) you, and how a new program like UCB's SIMS might be useful for your area, and what courses you might recommend. Secondly, if you know of people who might be valuable for this project, I would be grateful if you passed on their name and address to me.

I can be reached at (510) 540-0332 in Berkeley CA or preferably by email at fielden@info.berkeley.edu.

This is a heady time for library and information professionals, and the themes raised are vital and difficult for us, both immediately and for the future.

Tony Barry
Centre for Networked Information and Publishing
Centre for Networked Access to Scholarly Information
Australian National University Library
Canberra ACT 0200, Australia
Telephone +61 6 249 4632 Fax +61 6 279 8120
tony@info.anu.edu.au

>From: "Karen M. Drabenstott"
>Subject: Scenarios of future graduates

>3. Diane works in a university/research library of one of the premier >educational institutions in the state of Michigan. Although her office

> >Are these scenarios realistic? Do they go too far? Do they not go far >enough? How would you rewrite these scenarios? Have you envisioned other >scenarios? Please share your scenarios of future graduates with us.

> At our Campus we are starting construct a model somewhat similar to model 3 (http://www.anu.edu.au). Individual groups on campus are starting to publish their own material direct to the web and links to material which their peers on the net are producing. There is a role to be filled in providing assistance for electronic publishing and organizing the links to internal and external information. Whether in the long term these tasks are done librarians awaits the jury's decision but so far they are. The "library" as place maintains it role as the home of books and other physical information artifacts, as a comfortable study place and as a point of access to the net.

Jerry Miller
Simmons College
Boston, Massachusetts
JMILLER@VMSVAX.SIMMONS.EDU

IS Pro Skills

In addition to the skills related to the systems and products which IS professionals develop, the people-related skills related to the identification of user needs and the skills related to evaluation of perceived usefulness and ease-of-use regarding information products are definitely part of the competencies of information professionals -- particularly in this period of value-added services. Professional educators cannot overlook such skills.

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