Slash(dot) and Burn: Distributed Moderation in a Large Online Conversation
Space
Cliff Lampe
School of Information
University of Michigan
7:00pm
Wednesday, March 17, 2004
411 West Hall (Ehrlicher Room) directions...
Can a system of distributed moderation quickly and consistently separate
high and low quality comments in an online conversation? Analysis of the
site Slashdot.org suggests that the answer is a qualified yes, but that
important challenges remain for designers of such systems. Thousands of
users act as moderators. Final scores for comments are reasonably dispersed
and the community generally agrees that moderations are fair.
On the other hand, much of a conversation can pass before the best and
worst comments are identified. Of those moderations that were judged unfair,
only about half were subsequently counterbalanced by a moderation in the
other direction. And comments with low scores, not at top-level, or posted
late in a conversation were more likely to be overlooked by moderators.
And Paul Resnick has a pdf of the article linked off of his site:
http://www.si.umich.edu/~presnick/papers/chi04/index.html