Welcome to the home of the University of Michigan's School of Information on the Web.  To learn about the accessibility features of this site use accesskey 0 or use the following link: ACCESSIBILITY
| | | | Some of the links on this page may link to PDF files. Use this link to download Adobe Acrobat Reader →. Adobe also offers a free utility which can convert PDF files to text or HTML →. |
School of Information |
University of Michigan |

Connecting People, Information and Technology in More Valuable Ways
About SIAbout SI | ApplyingApplying | MSI DegreeMSI Degree | Ph.D.Ph.D. | PeoplePeople | ResearchResearch | CareersCareers | FieldworkFieldwork | Student LifeStudent Life |




Information For ...

Home > Fieldwork > PEP > Internship Portfolio Search > Internship Public Portfolio

Internship Portfolio

(<< return to list of Internship portfolios)

The gnome presides over my desk

Matthew M. Raw


Travelocity
Dallas, TX
Summer 2005
Email

Travelocity is an online travel agent that provides travelers with airline, hotel, car rental, and attractions options for thousands of US and international destinations.

Project Objectives

  • Build a Flight+Hotel packaging interface for Sabre Travel Network travel agents
  • Use information architecture artifacts to communicate user needs to business, design, and developer groups within Travelocity
  • Create wireframes, functional specifications, and content inventories that constitute a user-centered design

Learning Objectives


  • Become familiar with the tools used by information architects at Travelocity
  • Communicate user centered design principles in the design of the Sabre Travel Network Custom Trip website
  • Apply user centered design and evaluation techniques from UM to existing Travelocity practices
  • Research the travel agent community, develop personas, and understand the users' needs

Project Outcomes


While at Travelocity, I designed and laid out the project's home page and help section. All of my deliverables met user and business requirements. I recommended a new business process for the Travelocity employee suggestion program that was immediately implemented. The highlight of my internship was when I won third place in Travelocity Intern Case Competition.
Wireframe I developed for a brand new page created specifically for this product
Home > Fieldwork > PEP > Internship Portfolio Search > Internship Public Portfolio
    Home | About SI | Applying | MSI Degree | Ph.D. |  People | Research | Careers | Fieldwork | Student Life  

|  CONTACT | SITE MAP | INTRANET | ACCESSIBILITY | SEARCH  

SI CONTACT INFORMATION | si.info@umich.edu
© 2009 Regents, University of Michigan