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Home > Fieldwork > PEP > Internship Portfolio Search > Internship Public Portfolio

Internship Portfolio

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ComCast Sterling Heights Office

Tonya R. McCarley

Comcast
Southfield, MI
Summer 2005
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Comcast is a national provider of cable services for television, high-speed Internet, and telephony.

Project Objectives

Conduct on-site information needs interviews with Customer Account Executives and Technical Support Specialists
Facilitate usability tests reflecting various stages of the new intranet
Create a site map of current Intranet
Perform Benchmark study of current intranet
Create and administer a final product survey

Learning Objectives

Gain experience with a major corporation's organizational culture
Understand the impact of technology on the corporation
Impact the content management process
Use several methods of evaluation to measure intranet function

Project Outcomes

The initial launch of phase one for the new company intranet is scheduled for December 2005. I helped lay the groundwork for that launch by conducting interviews, holding usability tests, and performing a benchmark study.

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