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People: Ph.D. Student Profile

Brian Hilligoss Brian Hilligoss
bhilligo@umich.edu

Online:

Background:
BCA in Theatre, U of NC at Charlotte, 1989
MSIS in Information Science, U of NC at Chapel Hill, 2001

Advisor(s):

Research Tags:
  • organization studies (routines, culture and change)
  • medical communication and patient safety
  • Computer-supported cooperative work (CSCW)


Bio/Research Statement:
My interests lie in the field of organization studies. In particular, I am interested in understanding how human actions are embedded in context and how routine patterns of action are adapted to situational demands.

Current Research:
Understanding how people adapt their repetitive information-intensive work routines to fit different contexts by studying variations in patient handoffs between health care providers. My goal is both to improve patient safety and medical care and to inform our understanding of organizational routines and change processes.

Recent Publications:
  • 2009: Cohen, M. D., & Hilligoss, P. B. (forthcoming). The Published Literature on Handoffs in Hospitals: Deficiencies Identified in an Extensive Review. Quality and Safety in Healthcare.
  • 2008: Hilligoss, B. & Rieh, S. Y. (2008). Developing a unifying framework of credibility assessment: Construct, heuristics, and interaction in context. Information Processing and Management, 44(4), 1467-1484.
  • 2007: Rieh, S. Y., & Hilligoss, B. (2007). College students? credibility judgments in the information seeking process. In A. J. Flanagin & M. J. Metzger (Eds.), Digital Media, Youth, and Credibility (pp. 49-71).



Profile last updated Oct 23, 2009.


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Jennifer Lee and son Aiden

Cal Lee (MSI '99, Ph.D. '05) is now an assistant professor at the University of North Carolina. At SI he distinguished himself with his research in the archives and records management field. In 2002, Lee was the first winner of the Paul Evan Peters Fellowship for graduate study in the information sciences or librarianship. The award is sponsored by the Coalition for Networked Information and "recognizes not only outstanding scholarship and intellectual rigor, but also civic responsibility, democratic values, and imagination, honoring the memory of CNI founding executive director Paul Evan Peters."

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