Guest Lecture: Gabriela Marcu
Ehrlicher Room, 3100 North Quad
Enhancing Coordination of Behavioral Health Services through Empathy-Driven Design
Healthcare services are increasingly team-based, involving a range of perspectives rather than a single provider. Care teams can also include active involvement of patients themselves, home caregivers, and community organizations. Coordinating care that spans time, stakeholders, and organizational boundaries is a growing challenge that exacerbates barriers to communication and collaboration. In this talk, I will share projects that have focused on improving coordination of behavioral intervention for children, peer support for youth living with HIV, and community response to opioid overdoses. I will discuss the role of empathy in the design process, and how human-centered design can address marginalization, stigma, and inequity. Based on the results of my projects, I will also outline design principles for health information technologies that do not sacrifice humanity for standardization.
Gabriela Marcu is an Assistant Professor in the College of Computing and Informatics at Drexel University. Her research combines community-based participatory research, interaction design, and ubiquitous computing to promote coordination and equity in the delivery of behavioral health services. Dr. Marcu directs the Empathic Research Group, a highly diverse and interdisciplinary team passionate about user experience and social impact. Dr. Marcu’s research has been funded by the NSF, NIH, CDC, HRSA, and Pennsylvania Department of Health. She holds a Ph.D. in Human-Computer Interaction from Carnegie Mellon University, and a B.S. in Informatics from the University of California, Irvine. She is also highly active in K-12 outreach, promoting the participation of underrepresented groups in computing, and partnering with the District Attorney’s Office on truancy prevention programs for Philadelphia youth.
Lunch will be served at 11:45 am.