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Joey Chiao-Yin Hsiao

Joey Hsiao

About

Email: jcyhsiao@umich.edu

I am a doctoral candidate at the University of Michigan, School of Information (UMSI). My doctoral research has focused on exploring how technologies support newcomers’ social capital development across online-offline boundaries. This research interest is rooted in my life experience as a first-generation graduate student studying abroad. Cultural impacts from the academic community and Western society were common in my early doctoral life and caused huge stress to me. Fortunately, my stress and difficulties in adaptation were addressed by interacting with local Taiwanese immigrant community through social media and participating in their offline events. This life experience, accompanied by my broad research interest in social capital, motivated my current research on immigrants’ technology uses for social capital. My first research outcomes on this topic were published at CSCW 2018.

My broad research interest in the interplay of social capital and technologies were first inspired by past work that explores how social media can be more than chatting, sharing pictures, and having fun together. Social media can provide an efficient channel for users to request and offer resources within their communities. My Eastern cultural background shapes my belief in the power of community, and these papers extend my imagination about how technologies can enhance a community’s power. Inspired by these papers, I initiated a project about friendsourcing, i.e., sourcing resources and information through one’s personal network. Although I am not continuing this project, it was an important milestone in my research journey.

Besides exploring social capital and the power of community through research, I am also an active practitioner contributing to a variety of activities for communities that I care about. I support the Taiwanese HCI community by organizing Taiwan Night at CHI from 2015 to 2018. I also led more than five workshops for HCI student community in Taiwan. In addition to the Taiwanese HCI community, I am serving as the student representative on the UMSI doctoral committee and the student volunteer co-chair for ACM MobileHCI 2019. Serving in these positions allows me to have opportunities to support communities important to me.

My professional goal is to find a UX researcher position in the industry, where I can convert my research outcomes to product designs in practices and cause realworld impact. While I am focused on social media applications in my doctoral years, I am open to any kind of career opportunities that can let me leverage my talents as a UX researcher.

Skills

Qualitative: Interviews, diary studies, field observations, usability tests
Quantitative: Online surveys, statistical analyses, field/lab experiments
Programming: Python, Java, HTML, Javascript, CSS
Analysis Tool: R, NVivo
Communication Skills: Professional research article writing and review

Dissertation title

Fostering Transnational Newcomers’ Trust in Online Local Social Exchange

Fields of interest

UX Research 
Online Trust
Inclusive Design
Social Media

Education

Bachelor of Science, Computer Science and Information Engineering, National Taiwan University, 2010
Master of Science, Computer Science and Information Engineering, National Taiwan University, 2013

Selected Publications

Peer-Reviewed Journal Articles

[J1] Hsiao, J. C.-Y. and Dillahunt, T. R. (2018). Technology to Support Immigrant Access to Social Capital and Adaptation to a New Country. Proceedings of the ACM on Human-Computer Interaction, Vol. 2, CSCW, Article 70. (acceptance rate: 25.6%).

Peer-Reviewed Conference Proceeding Papers

[C6] Dillahunt, T. R. and Hsiao, J. C.-Y. (2021). SkillsIdentifier: A Tool to Promote Career Identity and Selfefficacy Among Underrepresented Job Seekers. To appear in Proc. of The Annual Hawaii International Conference on System Sciences (HICSS ’21).

[C5] Dillahunt, T. R. and Hsiao, J. C.-Y. (2020). Positive Feedback and Self-reflection: Features to Support Selfefficacy among Underrepresented Job Seekers. To appear in Proc. of The ACM CHI Conference on Human Factors in Computing Systems 2020 (CHI ’20) (acceptance rate: 24.3%).

[C4] Hsiao, J. C.-Y., Moser, C., Schoenebeck, S., and Dillahunt, T. R. (2018). The Role of Demographics, Trust, Computer Self-efficacy, and Ease of Use in the Sharing Economy. In Proc. of the 1st ACM SIGCAS Conference on Computing and Sustainable Societies (COMPASS ’18), Article 37 (Presenter).

[C3] Hsiao, J. C.-Y., and Dillahunt, T. R. (2017). People-Nearby Applications: How Newcomers Move Their Relationships Offline and Develop Social and Cultural Capital. In Proc. of the 2017 ACM Conference on Computer Supported Cooperative Work and Social Computing (CSCW ’17), 26-40 (acceptance rate: 33%; Presenter).

[C2] Rajan, R., Hsiao, J. C.-Y., Lahoti, D., and Selker, T. (2013). “Roger that!” - The Value of Adding Social Feedback in Audio-mediated Communications. In Proc. of IFIP TC.13 International Conference on HumanComputer Interaction 2013 (INTERACT ’13), 471-488 (acceptance rate: 31%).

[C1] Tsai, W.-C., Hsiao, J. C.-Y., Lee, H.-C., Huang, C.-H., Hu, J.-C., Liang, R.-H., and Hsu, Y.-J. (2013). Designing a Reminiscence Aid in Personal Soundscape. In Proc. of International Association of Societies of Design Research 2013 (IASDR ’13), 5150-5160.

Posters, Workshop Papers, and Presentations

[P8] Hsiao, J. C.-Y. (2019) Fostering Immigrants’ Trust in Online Local Social Exchange. Presented at The 22nd ACM Conference on Computer-Supported Cooperative Work and Social Computing (CSCW ’19), Doctoral Consortium (Presenter).

[P7] Haimson, O. L., Semaan, B., Dym, B., Hsiao, J. C.-Y, Herron, D., and Moncur, W. (2019) Life Transitions and Social Technologies: Research and Design for Times of Life Change. Workshop at The 22nd ACM Conference on Computer-Supported Cooperative Work and Social Computing (CSCW ’19).

[P6] Hsiao, J. C.-Y., Dillahunt, T. R. (2017) Detecting Life Changes: Increasing Opportunities to Benefit from People-Nearby Applications. In Proc. of The ACM SIGCHI Conference on Human Factors in Computing Systems Extended Abstract 2017 (CHI EA ’17), 1700 - 1707 (Presenter).

[P5] Hsiao, J. C.-Y., Pan, M.-H., Wang, H.-C., and Hsu, Y.-J. (2015) Let’s Solve It Together: Introducing Crowd Workers to Friendsourcing for Improving Creative Design. Presented at The Taiwan Computer-Human Interaction Workshop 2015 (Tai-CHI ’15) (Presenter).

[P4] Hsiao, J. C.-Y., Pan, M.-H., Wang, H.-C., and Hsu, Y.-J. (2015). The Price of the Priceless: Understanding Estimated Costs of Work in Friendsourcing. In The ACM SIGCHI Conference on Human Factors in Computing Systems Extended Abstract 2015 (CHI EA ’15), 1893-1898 (Presenter).

[P3] Tsai, W.-C., Lee, H.-C., Hsiao, J. C.-Y., Liang, R.-H., and Hsu, Y.-J. (2013). Framing Design of Reminiscence Aids with Transactive Memory Theory. In The ACM SIGCHI Conference on Human Factors in Computing Systems Extended Abstract 2013 (CHI EA ’13), 331-336.

[P2] Tsai, W.-C., Hsiao, J. C.-Y., Lee, H.-C., Huang, C.-H., and Hsu, Y.-J. (2012). In Search of Lost Sounds: Designing a Reminiscence Aid in Everyday Soundscape. Presented at The ACM conference on Designing Interactive Systems 2012 (DIS ’12).

[P1] Hsiao, J. C.-Y., Jih, W.-R., and Hsu, Y.-J. (2012). Recognizing Continuous Social Engagement Level in Dyadic Conversation by Using Turn-taking and Speech Emotion Patterns. Presented at AAAI ’12 Activity Context Representation Workshop (ACR ’12) (Presenter).