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501 - Contextual Inquiry and Consulting Foundations

This course builds skills in user-centered qualitative research methods and professional consulting. Students will work in teams of 3-5 people, working with a real-world client who poses a problem involving information, technology, and/or human processes in the context of a work environment or product/service delivery. Students will learn to manage projects; work in teams; work with a client; conduct interviews; observe work practices; analyze and synthesize qualitative data; present their recommendations; and write formal reports.

Credit Hours 3